Effective August 30, 2026

Messaging and Dedicated Number Addendum

Terms for dedicated numbers and carrier-delivered SMS/MMS.

1. Regulatory scope

Dedicated-number rental and SMS/MMS transport may be regulated and taxed differently from software. Availability in the dashboard does not mean a jurisdiction or feature is approved. CLP Relay Workspace may use upstream carriers and remains subject to their inventory, registration, routing, acceptable-use, and suspension rules.

2. Number assignment

A dedicated number is assigned for use while the applicable service remains active; it is not sold as customer property. Selection is subject to inventory, service-address validation, identity and use-case approval, number-type rules, carrier capability, and law. CLP Relay Workspace does not guarantee a particular number or permanent availability.

3. Service address and changes

The customer must provide the real primary place of use and promptly report changes. CLP Relay Workspace may require origin, destination, number type, facilities, line count, and message-type data to source tax and regulatory charges. A card ZIP code or number area code is not a substitute for the service address.

4. Carrier-delivered messaging

SMS/MMS delivery is a best-effort network service supplied through licensed third-party carrier partners. Carriers may filter, throttle, delay, reformat, or reject traffic. Number registration does not guarantee delivery. The customer must comply with the Messaging Acceptable Use Policy and any approved throughput, destination, and content limits.

5. Emergency-service limitation

The service cannot place 911, 988, or other emergency calls and must not be used as an emergency, alarm, dispatch, life-safety, or sole business-continuity channel.

6. Taxes, assessments, and carrier fees

Number and messaging lines must be separately itemized. A specialist communications-tax engine, not a generic SaaS classification, determines applicable US and Canadian communications taxes, regulatory assessments, and tax-on-tax treatment. Carrier, A2P, and cost-recovery charges are identified separately and are not represented as government tax unless they are one.

7. Suspension, porting, and release

Traffic may be suspended immediately for abuse, legal risk, carrier direction, security, or nonpayment. On ordinary cancellation, CLP Relay Workspace preserves an eligible number for a 14-day hold, does not obstruct a valid port because of an unrelated balance, and does not release or reassign a number while a timely valid port is pending.

Fail-closed launch gate

A number or SMS/MMS path remains unavailable until counsel confirms the product classification, provider or reseller status, required federal, state, provincial, local and CRTC/FCC registrations, tax and filing setup, number and porting duties, carrier contracts, and any emergency-service implications for that exact feature and jurisdiction.

Shared launch and tax safeguard

CLP Relay Workspace fails closed: no number, SMS, MMS, or auto-reload feature is activated until the customer, jurisdiction, use case, tax treatment, telecom obligations, carrier registration, and privacy controls required for that feature are approved.

Romanian invoice legend for a verified US or Canadian business establishment outside the EU:

Neimpozabil în România – locul prestării la beneficiar conform art. 278 alin. (2) din Legea nr. 227/2015 / art. 44 din Directiva 2006/112/CE.

Outside the scope of Romanian VAT – place of supply where the verified business customer is established under Article 278(2) of Romanian Law 227/2015 / Article 44 of Directive 2006/112/EC.

This is an outside-scope place-of-supply position, not Romanian “0% VAT,” a Romanian VAT exemption, or an EU reverse charge. US and Canadian taxes and communications assessments require separate jurisdictional treatment.