Effective August 30, 2026

Cancellation and Refund Policy

The treatment of subscriptions, purchased value, provider failure, and assigned numbers.

1. Customer cancellation

An authorized administrator can cancel online. Cancellation immediately stops the next subscription renewal and every future auto-reload instruction. Ordinary platform access continues through the already paid monthly term, so the current USD 29 platform fee is not prorated solely because the customer cancelled early.

2. Immediate suspension

CLP Relay Workspace may immediately suspend traffic or access needed to contain fraud, sanctions exposure, unlawful messaging, security risk, carrier direction, or material breach. Suspension is not a license to impose a punitive forfeiture. CLP Relay Workspace retains only accrued charges and legally supportable loss or setoff, subject to the approved Terms.

3. Provider rejection or failure

If CLP Relay Workspace rejects onboarding after charging, cannot provision the promised service, terminates without customer breach, or charges after an effective cancellation, it refunds the unearned platform amount and any incorrect charge to the original payment method. A customer’s statutory, bank, or card-network dispute rights are not waived by this policy.

Billing questions, refund requests, and disputed charges can be raised with support@smsify.app; CLP Relay Workspace aims to resolve a documented billing error without the customer needing a card-network dispute.

4. Purchased and promotional balances

Unused purchased value is refunded to the original payment method after deducting documented accrued usage and lawful setoff. It is not automatically forfeited or converted into promotional value. Promotional or free units are tracked separately, may expire under their disclosed terms, and are not redeemable for cash.

If a refund cannot be completed, CLP Relay Workspace records the liability, performs the approved customer-location due diligence, and follows applicable unclaimed-property procedures rather than treating the amount as revenue.

5. Number porting and release

Ordinary cancellation begins a 14-day number hold. CLP Relay Workspace may disable outbound traffic while preserving an eligible number for a timely valid port. It does not promise every number type is portable and does not release or reassign a number while a valid port is pending.

6. Refund records

Refunds use the original payment processor and method where possible and create a linked credit note or adjustment. Finalized invoices are corrected, not deleted or overwritten. The account history identifies the subscription period, usage cutoff, purchased balance, promotional balance, tax adjustment, refund reference, and number disposition.

Fail-closed launch gate

Immediate cancellation with simultaneous loss of paid access and retention of the entire fee is not enabled. Purchased-unit forfeiture is not enabled. If the system cannot stop renewals and reloads, preserve access through the paid term, calculate earned usage, refund unused purchased value, and protect a valid port request deterministically, cancellation does not launch.

Shared launch and tax safeguard

CLP Relay Workspace fails closed: no number, SMS, MMS, or auto-reload feature is activated until the customer, jurisdiction, use case, tax treatment, telecom obligations, carrier registration, and privacy controls required for that feature are approved.

Romanian invoice legend for a verified US or Canadian business establishment outside the EU:

Neimpozabil în România – locul prestării la beneficiar conform art. 278 alin. (2) din Legea nr. 227/2015 / art. 44 din Directiva 2006/112/CE.

Outside the scope of Romanian VAT – place of supply where the verified business customer is established under Article 278(2) of Romanian Law 227/2015 / Article 44 of Directive 2006/112/EC.

This is an outside-scope place-of-supply position, not Romanian “0% VAT,” a Romanian VAT exemption, or an EU reverse charge. US and Canadian taxes and communications assessments require separate jurisdictional treatment.